Your CLM is fine. Its signature bill is not.
The gap
Three things you are paying for that have nothing to do with your contracts.
You pay twice for one contract
Your contract platform subscription covers drafting, approval, and storage. The signature at the end is metered separately, by a different vendor, on a different invoice. Nothing about the contract got harder at that step.
You pay for people who barely sign
Seat licenses bill for access, not use. Half the people who need to send a document once a quarter are carried at the same rate as the person who sends forty a week.
You did not choose the signing vendor
It came bundled, or it was the only option the ecosystem offered. Either way the pricing model arrived with it, and switching it is not a setting you control.
What to ask for
Five things a signing layer owes you.
- Charged on documents that actually complete, not on envelopes sent, opened, or resent.
- Everyone who needs to send a document can, without a seat license for each of them.
- An audit trail you can export, on a record you own.
- Your templates portable, so the signing layer is never the reason you cannot move.
- A documented REST API and webhooks, so the platform you already use can drive it.
The request
Send this to your provider.
It names no vendor and asks for a capability, so it is a reasonable thing to have in your inbox. Change anything you like.
Subject: Request: more eSignature options for our contracts
Hi, We're happy with the platform, but the signing layer is the part that costs us. Today we're paying per envelope and per seat on top of our subscription, and the signing vendor wasn't something we got to choose. We'd like to be able to use Propper as our signing provider. Propper offers a REST API with document lifecycle webhooks, embedded signing, and pricing based on completed documents rather than seats or envelopes, and its team says they work with platforms on exactly this kind of integration. Could you tell us what it would take to support it, or put us in touch with whoever owns signing on your side? You can reach them at partners@propper.ai. Thanks
Questions?
Before you send it

Tell us where your contracts live.
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