Question 1

What counts as a "completed document"?

Accepted Answer

A **completed document** is a document where all required parties have signed and it reaches "completed" status. Documents that are sent but not signed don't count against your included balance or additional documents purchased.

Question 2

Do documents sent via API cost the same as the UI?

Accepted Answer

Yes, **documents sent via API** cost exactly the same as documents sent through the UI. Whether you use our web app, API, Zapier, or any integration, we treat them all the same.

Question 3

Can I get a refund if I don't use my SaaS Document commitment?

Accepted Answer

No, **SaaS Documents** are non-refundable minimum commitments. However, we'll work with you at renewal to adjust your tier based on actual usage.

Question 4

Can I have multiple SaaS Document commitments?

Accepted Answer

No, you can only have one **SaaS Document commitment tier** at a time. You can upgrade mid-year (prorated), and we'll credit what you've already paid. Downgrades take effect at renewal.

Question 5

What happens to my PAYG balance if I upgrade from Personal to Business?

Accepted Answer

Your **Pay-As-You-Go (PAYG) balance** transfers with you automatically when you upgrade. All PAYG document purchases are account-level, not plan-specific.

Question 6

What if I need more than 50,000 documents/year?

Accepted Answer

If you need **more than 50,000 documents/year**, please contact our sales team for custom enterprise pricing support. We'll work with you on the right volume, SLAs, support, integrations, and other commercial elements you need to be successful.

Question 7

What's the difference between PAYG and SaaS Documents?

Accepted Answer

Pay-As-You-Go (PAYG): Prepaid documents that roll over indefinitely while your subscription is active. Best for unpredictable or variable volume. SaaS Documents: A committed monthly or annual quantity at 15% off PAYG rates. Resets each billing period with no rollover. Overages use graduated tier pricing, so high usage unlocks better rates. Best for predictable, steady volume.

Question 8

Do unused documents roll over or expire?

Accepted Answer

PAYG: Roll over indefinitely while subscribed. If you cancel, they stay active for 90 days. SaaS: Reset each billing period (monthly or annually) — same as the documents included in Basic/Personal/Business plans.

Question 9

What if I need more documents?

Accepted Answer

PAYG: Just buy more. Each purchase is independent, so smaller orders may not qualify for the same volume discount. SaaS: Overages use graduated pricing — you pay your committed rate until you reach the next tier, then get that tier's lower rate. Growth is rewarded: your per-document cost is always equal to or better than your committed rate.

Propper Sign Pricing

Only Completed Documents Count

API Included on All Plans

No Per-User Fees

One Price Per Document

Volume Discounts That Scale

Unlimited Templates

Basic

Personal

Business

Core eSignature Features

Optional Add-ons

Scale Without Surprises

Pay-As-You-Go (PAYG)

SaaS Documents

See How Much You'll Save

Frequently Asked Questions

Ready to simplify your signing?