Question 1

What counts as a "completed agreement"?

Accepted Answer

An agreement where all required parties have signed and the document reaches "completed" status. Agreements that are sent but not signed don't count against your included balance or additional agreements purchased.

Question 2

Do agreements sent via API cost the same as the UI?

Accepted Answer

Yes — there is only one price per agreement, regardless of how you send it. Whether you use our web app, API, Zapier, or any integration, we treat them all the same.

Question 3

Can I get a refund if I don't use my SaaS Agreement commitment?

Accepted Answer

No, SaaS Agreements are minimum commitments. However, we'll work with you at renewal to adjust your tier based on actual usage.

Question 4

Can I have multiple SaaS Agreement commitments?

Accepted Answer

No, one SaaS Agreement commitment tier at a time. You can upgrade mid-year (prorated), and we'll credit what you've already paid. Downgrades take effect at renewal.

Question 5

What happens to my PAYG balance if I upgrade from Personal to Business?

Accepted Answer

Your Pay-As-You-Go balance transfers with you. All PAYG purchases are account-level, not plan-specific.

Question 6

What if I need more than 50,000 agreements/year?

Accepted Answer

Contact us for custom pricing support. We'll work with you on the right volume, SLAs, support, integrations, and other commercial elements you need to be successful.

Question 7

What's the difference between PAYG and SaaS Agreements?

Accepted Answer

Pay-As-You-Go (PAYG): Prepaid agreements that roll over indefinitely while your subscription is active. Best for unpredictable or variable volume. SaaS Agreements: A committed monthly or annual quantity at 15% off PAYG rates. Resets each billing period with no rollover. Overages use graduated tier pricing, so high usage unlocks better rates. Best for predictable, steady volume.

Question 8

Do unused agreements roll over or expire?

Accepted Answer

PAYG: Roll over indefinitely while subscribed. If you cancel, they stay active for 90 days. SaaS: Reset each billing period (monthly or annually) — same as the agreements included in Basic/Personal/Business plans.

Question 9

What if I need more agreements?

Accepted Answer

PAYG: Just buy more. Each purchase is independent, so smaller orders may not qualify for the same volume discount. SaaS: Overages use graduated pricing — you pay your committed rate until you reach the next tier, then get that tier's lower rate. Growth is rewarded: your per-agreement cost is always equal to or better than your committed rate.

Simple Pricing. No Surprises.

Only Completed Agreements Count

API Included on All Plans

No Per-User Fees

One Price Per Agreement

Volume Discounts That Scale

Unlimited Templates

Basic

Personal

Business

Core eSignature Features

Optional Add-ons

Scale Without Surprises

Pay-As-You-Go (PAYG)

SaaS Agreements

See How Much You'll Save

Frequently Asked Questions

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